Privacy Policy

Last Updated: 19/03/2025

1. Introduction

Welcome to Soanes Cycles  (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit www.devoncycles.co.uk (the “Website”), make a purchase, or interact with us.

By using our Website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following personal data:

• Identity Information: Name, email address, billing and shipping address, phone number.

• Payment Information: We use PayPal and Stripe to process payments. We do not store your payment card details; this information is handled securely by our payment processors.

• Transaction Data: Purchase history, order details, and payment method (excluding card details).

• Technical Data: IP address, browser type, operating system, and other device-related information collected via cookies and analytics tools.

• Marketing Preferences: Your choices regarding marketing emails and promotional offers.

• Website Usage Data: We use Google Analytics to collect information about how visitors use our Website, including pages visited, time spent on pages, and interactions.

3. How We Use Your Information

We use your information to:

• Process and fulfil orders, including payments and shipping.

• Communicate with you about your order or customer service enquiries.

• Improve our Website, products, and customer experience.

• Analyse Website traffic and user behaviour via Google Analytics.

• Send marketing emails (only if you opt in).

• Prevent fraud and ensure security.

4. Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors interact with our Website. This helps us improve user experience by analysing visitor trends, such as:

• Pages viewed and time spent on the Website.

• Referral sources (how you found our Website).

• Device, browser, and geographic location (non-personally identifiable).

Google Analytics collects data using cookies and other tracking technologies. You can opt out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-on: https://tools.google.com/dlpage/gaoptout.

For more details on how Google processes data, read their Privacy Policy: https://policies.google.com/privacy.

5. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with:

• Payment Processors (PayPal & Stripe): To securely process payments.

• Google Analytics: For website analytics (see Section 4).

• Delivery Partners: To fulfil and deliver your order.

• Legal Authorities: If required to comply with laws, regulations, or fraud prevention.

6. Payment Processing

All payments on our Website are processed securely by PayPal and Stripe. Your payment details are encrypted and handled directly by these providers. We do not store or have access to your card details. You can read their privacy policies here:

• PayPal: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

• Stripe: https://stripe.com/gb/privacy

7. Data Security

We implement security measures to protect your personal data. However, no online transmission is 100% secure. We encourage you to take precautions when providing sensitive information online.

8. Your Rights

Under UK data protection laws, you have the right to:

• Access, correct, or delete your personal data.

• Withdraw consent for marketing communications.

• Object to how we process your data.

• Request data portability.

To exercise any of these rights, contact us at soanes@devoncycles.co.uk.

9. Cookies

We use cookies to enhance your browsing experience. Cookies help us improve our Website, personalise content, and analyse site traffic through tools like Google Analytics.

You can manage or disable cookies in your browser settings. For more details, see our Cookie Policy.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Soanes Cycles

Queen Square, Colyton, Devon, EX24 6JX

Email: soanes@devoncycles.co.uk

Phone: 01297 552308