Delivery & Returns

Small & Medium Items

We use Royal Mail 2nd Class postage for most small and medium sized items. For larger items we use Hermes & Parcelforce.

We aim to get all orders received by 1pm dispatched the same working day. Orders after 1pm will be dispatched the next working day.

Bicycles & Large Items

All Bicycles & Large Items (15kg+) are sent via Parcel Force 48 hour delivery. Bicycles should be delivered within 3-4 working days (1-2 days to dispatch and 2 days for delivery).

Bikes sent via courier will have to be partially dismantled to reduce the chance of being damaged in transit. They will require the handlebars, front wheel and pedals to be re-fitted. Before boxing all bicycles have a PDI and initial setup (gears, brakes, etc.) unless otherwise stated.

We offer free shipping on the majority of our bikes.

Unfortunately we can not ship Bicycles & Large Items to all postcodes due to the size so below is a list of excluded post codes. If your postcode is on the list contact us for delivery options.

AB30*, AB31*, AB33*, AB34*, AB35*, AB36*, AB37*, AB38*, AB41*, AB42*, AB43*, AB44*, AB45*, AB51*, AB52*, AB53*, AB54*, AB55*, AB56*, AB63*, DD10*, DG1*, DG2*, DG3*, DG4*, DG5*, DG6*, DG7*, DG8*, DG9*, FK1*, FK83*, FK15*, FK16*, FK17*, FK18*, FK19*, FK20*, FK21*, G63 0*, G63 9*, KA19 8*, LD1*, LD2*, LD3*, LD4*, LD5*, LD6*, LD7*

Free Click & Collect

We offer Free Click & Collect on all of our items. All items excluding bikes can be collected immediately after payment. For bikes please wait for the ‘completed order’ email before collecting.

Note: Please bring ID (passport, driving license or credit card) and a printed copy of your order confirmation when collecting your item.

All items to be collected from: Soanes Cycles, Queen Square, Colyton, EX24 6JX.

Damaged Items

In the unfortunate case that your item is delivered damaged please contact us as soon as you have received it. If the packaging/box is visibly damaged please sign for it as damaged. Please take pictures of any damage to the item and packaging as soon as possible and don’t dispose of any of the packaging.

We must be informed of any problems within 7 working days.

Returns & Refunds

If for any reason you would like to return your item please contact us via the online form, email or phone before sending the item back.

  • Returns must be returned within 14 days of delivery.
  • Returned items should be in their original packaging and condition with the original labels attached.
  • Returned clothing, where relevant, must have the original hygiene slips in place.
  • In-store purchases should be returned to the original place of purchase.  If this is no longer possible then please follow our online returns policy and include proof of your purchase.
  • We reserve the right to reject the return of goods which are not returned in accordance to our Returns Policy and we may request that you pay for the shipping of such goods back to you.
  • Once approved we will refund you to your original payment method.
  • Un-wanted orders may incur a restocking fee of £7.50.
  • Our returns policy does not affect your statutory rights.

Return shipping costs are non-refundable.  If the item is being returned as a result of our error, (damaged, defective, wrong item sent etc), we will refund Royal Mail First Class or Standard Parcel postage costs.

Returns Address: Soanes Cycles, Queen Square, Colyton, Devon, EX24 6JX